Shipping Policy

Last Updated: July 16, 2026

This page describes how your medication is processed, prepared, and shipped after your prescription is approved through Blissley.

How the Process Works

1. You complete intake. After completing your 4-minute health intake, your case is submitted to a licensed clinician for review.

2. Licensed provider review. A licensed clinician reviews your intake within 24 hours (or within 6 hours with Priority Licensed provider Review). The licensed provider determines whether treatment is appropriate based on your health profile.

3. Prescription transmitted. If the licensed provider approves your case, your prescription is transmitted to a licensed US 503A compounding pharmacy the same day.

4. Pharmacy preparation. The pharmacy prepares and quality-checks your medication. This process typically takes 1 to 2 business days.

5. Shipment. Your medication is cold-packed and shipped directly to your door via a carrier that supports temperature-controlled delivery. You will receive a tracking number by email when your order ships.

6. Delivery. Most patients receive their medication within 3 to 5 business days after shipment.

Expected Timelines

Actual timelines may vary due to pharmacy processing volume, carrier conditions, weather, holidays, or other factors outside our control. If your medication has not shipped within 14 calendar days of your order being placed, you are entitled to a full refund. Contact support@blissley.com.

Packaging

Your medication ships in plain, discreet packaging. Nothing on the outside of the package identifies the contents or Blissley. Your medication is cold-packed inside to maintain the required temperature during transit.

Prescription medications do not arrive in child-resistant packaging unless you specifically request it during checkout. If you have children or pets in your household, please select child-resistant packaging or store medication securely upon receipt.

Upon Receipt

• Refrigerate your medication immediately at 36 to 46 degrees Fahrenheit (2 to 8 degrees Celsius).
• Do not freeze.
• Inspect the packaging and vial upon receipt.
• If the packaging appears damaged or the cold pack has fully melted and the vial feels warm, contact us at support@blissley.com before using the medication.

Refills

Refills ship automatically on your subscription schedule. You will receive a 5-day advance notice before each charge and before each refill ships. If you need to adjust your refill timing, update your preferences in your patient portal at least 5 days before your next scheduled shipment.

Order Modifications and Cancellations

Orders cannot be canceled or modified after a prescription has been transmitted to the pharmacy and has entered the preparation process. This is because prescription medications are prepared specifically for you and cannot be restocked or reused under federal and state health and safety law.

If you need to cancel before pharmacy processing begins (typically within 24 hours of placing your order), contact support@blissley.com immediately.

Lost or Damaged Shipments

If your shipment is lost in transit, marked as delivered but not received, or arrives damaged, contact support@blissley.com within 48 hours of the delivery date or the date you discover the issue.

We will open a case with the pharmacy and carrier. When appropriate, we will arrange a replacement shipment at no additional cost. We may request photos of damaged packaging as part of our investigation.

Geographic Availability

We currently ship to all 50 US states. We do not ship to US territories, PO boxes, or international addresses. Your shipping address must be in the same state as your billing address and the state where you are physically located at the time of your licensed provider consultation.

Shipping Cost

Shipping is included in your program price. There are no additional shipping or handling fees.

Contact

For shipping questions or to report a delivery issue:

Email: support@blissley.com Response time: within 2 business days

TheFactual LLC DBA Blissley 131 Continental Dr, Suite 305 Newark, DE 19713