Refund Policy
Last Updated: July 16, 2026
TheFactual LLC, doing business as Blissley ("Blissley," "we," "us," or "our"), is committed to transparent, honest billing. This Refund Policy explains when refunds are available, how to request them, and what to expect.
1. Our Commitment to You
We will never surprise you with a price increase. We will never charge you without notice. We will never make it difficult to cancel. If we fail to meet these commitments, you are entitled to a refund.
2. Refunds for Prescription Products
When You Are Eligible for a Full Refund
You are entitled to a full refund in the following circumstances:
Licensed provider non-approval. If a licensed clinician reviews your intake and determines that you are not a candidate for the requested treatment, you will receive a full refund of all amounts paid. This refund will be issued within 5 business days.
Order not yet in pharmacy processing. If you contact us within 24 hours of placing your order and your prescription has not yet been reviewed or transmitted to the pharmacy, we will cancel your order and issue a full refund.
Order not shipped within 14 days. If your medication has not shipped within 14 calendar days of the date your order was placed, you are entitled to a full refund regardless of the status of your review. Contact support@blissley.com to initiate the refund.
Incorrect medication received. If the medication you received does not match your prescription in medication type, dose, or formulation, contact us within 48 hours of receipt. We will investigate, reship the correct medication, and issue a refund if we cannot correct the error promptly.
Damaged shipment. If your medication arrives visibly damaged or compromised, contact us within 48 hours of receipt with photos of the packaging and product. We will arrange a replacement shipment or issue a refund.
Price increase. If your subscription price increases for any reason other than a plan change you elected, we will refund your most recent charge in full.
When Refunds Are Not Available
After pharmacy processing begins. Once a licensed clinician has reviewed your intake and transmitted a prescription to the pharmacy, the order cannot be canceled or refunded. Significant clinical, pharmacy, and logistical resources are committed at this stage.
Medication already received. Prescription medications cannot be returned, resold, or restocked under federal and state law. If your medication has been delivered, it cannot be refunded except in the circumstances listed above (incorrect medication, damage).
Subscription cancellation after charge. Canceling your subscription prevents future charges. It does not entitle you to a refund of a charge that has already been processed. Exception: if the charge was made without the required 5-day advance notice, that charge is refundable.
Omission or misrepresentation of medical history. If a licensed provider determination of non-eligibility is based on information you knowingly withheld or misrepresented in your intake form, you are not entitled to a refund.
How to Request a Refund
Submit your refund request in writing to support@blissley.com within 28 days of the charge. Include your name, order number, and a brief description of the reason for your request. Requests submitted after 28 days or through any channel other than the email above will not be honored.
We will respond within 2 business days and, if approved, process your refund within 5 business days. Refunds are issued to the original payment method.
3. Subscription Billing
Advance notice. You will receive a billing notice no fewer than 5 days before each renewal charge. This notice will be sent to the email on file.
Cancellation. You may cancel your subscription at any time through your patient portal. Cancellations must be completed at least 48 hours before the next scheduled charge to avoid that charge.
No price increases. Your subscription price will never increase because your dose increases. This is our price lock guarantee. If your price increases for any reason other than a plan change you elected, the most recent charge will be refunded.
4. Non-Prescription Products
For any non-prescription products sold directly by Blissley (not fulfilled by a pharmacy), our standard return window is 30 days from delivery. Products must be unused and in original condition. Contact support@blissley.com to initiate a return.
5. Our Triple Guarantee
Not approved: If our licensed provider does not approve you for treatment, you receive a full refund. Immediately. No questions asked.
No results: If you complete your program and do not lose weight, we will work with your licensed provider to adjust your protocol. If adjustment does not resolve the issue, we will refund you. Contact us at support@blissley.com.
Price increases: If your price ever increases when your dose increases, we will refund your most recent charge. This has never happened. It will not happen.
6. Contact
For all refund requests and billing questions:
Email: support@blissley.com Response time: within 2 business days
TheFactual LLC DBA Blissley 131 Continental Dr, Suite 305 Newark, DE 19713