Notice of Privacy Practices

This Notice of Privacy Practices ("Notice") describes the privacy practices of TheFactual LLC, doing business as Blissley ("Blissley," "we," or "us"), a Delaware limited liability company located at 131 Continental Dr, Ste 305, Newark, DE 19713, and its affiliates, including certain affiliated professional entities, their physicians, healthcare practitioners, and other personnel.

We are required by law to maintain the privacy of your health information ("Protected Health Information" or "PHI") and to provide you with this Notice of our legal duties and privacy practices with respect to your PHI. We are also obligated to notify you following a breach of unsecured PHI.

When we use or disclose your PHI, we are required to abide by the terms of this Notice (or other notice in effect at the time of the use or disclosure).

In certain situations, which we describe in Section IV below, we must obtain your written authorization in order to use and/or disclose your PHI. We do not need any type of authorization, however, for the following uses and disclosures:

A. Uses and Disclosures For Treatment, Payment and Healthcare Operations

We may use and disclose PHI, but not your "Highly Confidential Information" (defined in Section IV.B below), in order to treat you, obtain payment for services provided to you, and conduct our healthcare operations as detailed below:

B. Disclosure to Relatives, Close Friends and Other Caregivers

We may use or disclose your PHI to a family member, other relative, a close personal friend, or any other person identified by you when you are present for, or otherwise available prior to the disclosure, if we: (1) obtain your agreement; (2) provide you with the opportunity to object to the disclosure and you do not object; or (3) reasonably infer that you do not object to the disclosure.

If you are not present, or the opportunity to agree or object to a use or disclosure cannot practicably be provided because of your incapacity or an emergency circumstance, we may exercise our professional judgment to determine whether a disclosure is in your best interests.

C. Public Health Activities

We may disclose your PHI for the following public health activities:

• To report health information to public health authorities for the purpose of preventing or controlling disease, injury, or disability.
• To report child abuse and neglect to public health authorities or other government authorities authorized by law to receive such reports.
• To report information about products and services under the jurisdiction of the U.S. Food and Drug Administration.
• To alert a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition.
• To report information to your employer as required under laws addressing work-related illnesses and injuries or workplace medical surveillance.

D. Victims of Abuse, Neglect or Domestic Violence

If we reasonably believe you are a victim of abuse, neglect, or domestic violence, we may disclose your PHI to a governmental authority, including a social service or protective services agency, authorized by law to receive reports of such abuse, neglect, or domestic violence.

E. Health Oversight Activities

We may disclose your PHI to a health oversight agency that oversees the healthcare system and is charged with responsibility for ensuring compliance with the rules of government health programs, such as Medicare or Medicaid.

F. Judicial and Administrative Proceedings

We may disclose your PHI in the course of a judicial or administrative proceeding in response to a legal order or other lawful process.

G. Law Enforcement Officers

We may disclose your PHI to the police or other law enforcement officials as required or permitted by law or in compliance with a court order or a grand jury or administrative subpoena.

H. Decedents

We may disclose your PHI to a coroner, medical examiner, or funeral director as authorized by law.

I. Research

We may use or disclose your PHI without your consent or authorization if an Institutional Review Board or Privacy Board approves a waiver of authorization for disclosure.

J. Health or Safety

We may use or disclose your PHI to prevent or lessen a serious and imminent threat to a person's or the public's health or safety.

K. Specialized Government Functions

We may use and disclose your PHI to units of the government with special functions, such as the U.S. military or the U.S. Department of State, under certain circumstances.

L. Workers' Compensation

We may disclose your PHI as authorized by and to the extent necessary to comply with state law relating to workers' compensation or other similar programs.

M. As Required By Law

We may use and disclose your PHI when required to do so by any other law not already referred to in the preceding categories.

A. Use or Disclosure with Your Authorization

We must obtain your written authorization for uses and disclosures of PHI for marketing purposes and disclosures that constitute the sale of PHI. Additionally, other uses and disclosures of PHI not described in this Notice will be made only when you give us your written permission on an authorization form ("Your Authorization").

B. Uses and Disclosures of Your Highly Confidential Information

Federal and state law requires special privacy protections for certain highly confidential information about you ("Highly Confidential Information"). This Highly Confidential Information may include the subset of your PHI that:

• Is about mental health and developmental disabilities services
• Is about alcohol and drug abuse prevention, treatment, and referral
• Is about HIV/AIDS testing, diagnosis, or treatment
• Is about sexually-transmitted disease(s)
• Is about genetic testing
• Is about child abuse and neglect
• Is about domestic abuse of an adult with a disability
• Is about sexual assault

In order for us to disclose your Highly Confidential Information for a purpose other than those permitted by law, we must have Your Authorization.

C. Revocation of Your Authorization

You may withdraw (revoke) your Authorization regarding your Highly Confidential Information (except to the extent that we have acted in reliance upon it) by delivering a written statement to the Privacy Officer identified below.

A. For Further Information and Complaints

If you would like more information about your privacy rights, if you are concerned that we have violated your privacy rights, or if you disagree with a decision that we made about access to your PHI, you may contact our Compliance and Privacy Officer at help@blissley.com.

You may also file written complaints with the Director, Office for Civil Rights of the U.S. Department of Health and Human Services. We will not retaliate against you if you file a complaint with us or the Director.

B. Right to Request Additional Restrictions

You have the right to request a restriction on the uses and disclosures of your PHI: (1) for treatment, payment, and healthcare operations purposes; and (2) to individuals (such as a family member, other relative, or close personal friend) involved in your care or with payment related to your care.

You have the right to request that we not disclose your PHI to a health plan for payment or healthcare operations purposes, if that PHI pertains solely to a healthcare item or service for which we have been involved and which has been paid out of pocket in full. Unless otherwise required by law, we are required to comply with your request for this type of restriction.

If you wish to request additional restrictions, please contact our Compliance and Privacy Officer at help@blissley.com. We will respond to your request with a written response.

C. Right to Receive Confidential Communications

You may request, and we will accommodate, any reasonable written request for you to receive your PHI by alternative means of communication or at alternative locations.

D. Right to Inspect and Copy Your Health Information

You may request access to your medical record file and billing records maintained by us in order to inspect and request copies of the records. Under limited circumstances, we may deny you access to a portion of your records.

To request access to your records, please email help@blissley.com. If you request copies, we will charge you a cost-based fee that includes: (1) labor for copying the PHI; (2) supplies for creating the paper copy or electronic media if you request an electronic copy; (3) our postage costs, if you request that we mail the copies to you; and (4) if you agree in advance, the cost of preparing an explanation or summary of the PHI.

E. Right to Request to Amend Your Records

You have the right to request that we amend PHI maintained in your medical record file or billing records. To request an amendment, please email help@blissley.com. We will comply with your request unless we believe that the information that would be amended is accurate and complete or other special circumstances apply.

F. Right to Receive an Accounting of Disclosures

Upon request, you may obtain an accounting of certain disclosures of your PHI made by us during any period of time prior to the date of your request, provided such period does not exceed six years. If you request an accounting more than once during a twelve (12) month period, we will charge you a reasonable fee for additional accountings and will inform you in advance of any fee to provide you with an opportunity to withdraw or modify the request.

G. Right to Receive a Copy of This Notice

Upon request, you may obtain a copy of this Notice, either by email or in paper format. Please submit your request to:

A. Effective Date

This Notice is effective on May 17, 2026.

B. Right to Change Terms of This Notice

We may change the terms of this Notice at any time. If we change this Notice, we may make the new notice terms effective for all Protected Health Information that we maintain, including any information created or received prior to issuing the new notice. If we change this Notice, we will post the new notice on our website at www.blissley.com. You may also obtain any new notice by contacting help@blissley.com.